18 states. Zero chaos.
From first inquiry to final handover — every job card moves through 18 operational states, every technician knows exactly what to do next, and every customer gets real-time updates on WhatsApp. No calls. No spreadsheets. No lost job cards.
18 states. One job card.
Every vehicle that enters your workshop gets a single job card that lives its entire life — Inquiry, Estimate, Booking, Vehicle In, Inspection, Job Card Open, Parts Issued, In Progress, QC Check, Ready, Invoice, Payment, Vehicle Out, Follow-Up, Feedback, Closed. Plus Cancelled and Reopened for exceptions. No re-keying. No lost paper. No phone calls to find out what state a car is in.
Explore Job Cards →Right technician. Right bay. Right time.
Assign technicians and bays to each job card with skill-matching and availability checks. Set estimated completion time. Handle rescheduling with a single drag on the board. Every technician gets their workload on mobile — no paper job sheets, no WhatsApp instructions from the front desk.
Explore Scheduling →Your ops team's AI co-pilot.
Autroid AI doesn't just report on your operations — it actively predicts, optimizes, and flags problems before they cost you a customer or a bay.
Job Duration Estimator
Predicts how long each job will take based on service type, vehicle make/model, technician, and historical completion data from your own workshop. Accurate ETAs reduce customer complaints by 44%.
Bay Utilization Optimizer
Analyzes incoming bookings, current bay occupancy, and technician skill coverage to recommend the optimal job-bay-tech assignment. Flags overloads before they become delays.
Bottleneck Detector
Monitors every job in real-time and surfaces jobs that have been in the same state for too long — "JC-0847 has been In Progress for 3.2 hrs, avg is 1.8 hrs." A tap notifies the assigned tech.
Customer Sentiment Predictor
Reads response patterns on WhatsApp updates and flags customers likely to escalate. Service managers get a heads-up before a negative Google review is posted.
Every step. <em>Tracked.</em>
The full 18-state lifecycle means nothing falls through the cracks — from the first phone call to the post-service follow-up call. Every state transition is timestamped, attributed, and visible to the customer on WhatsApp.
Deep dive: Lifecycle →Inquiry & Estimate
Customer calls or books online. Service advisor creates an estimate with labor and parts. WhatsApp/SMS approval sent. Converts to job card on one tap.
Vehicle In & Inspection
Gate pass created with odometer reading, fuel level, and entry photos. Inspection checklist completed digitally. All documented before a spanner is turned.
Parts Issued & In Progress
Technician requests parts directly from job card. Store issues against the card — inventory deducted automatically. Work begins with a timestamped In Progress state.
QC Check & Ready
Quality controller signs off digitally. Job moves to Ready. Customer receives WhatsApp: "Your car is ready for pickup." No front desk call needed.
Invoice & Payment
GST invoice auto-generated from job card data — labor, parts, taxes pre-filled. Customer pays via UPI, card, or cash. Ledger updated in real time.
Vehicle Out & Follow-Up
Exit gate pass with final odometer and exit photos. Automated follow-up message at 48 hrs. Feedback collected. CSAT scored. Job Closed. Loop complete.
Everything your workshop runs on.
Six core capabilities, fully integrated. No third-party tools bolted together — one platform, one ledger, zero reconciliation.
Digital Job Cards
18-state lifecycle job card with technician notes, parts issuance, customer communications, and full audit trail — all on mobile.
Bay & Technician Scheduling
Skill-matched technician assignment, bay occupancy board, ETA tracking, and automatic customer alerts when jobs run over.
Online & Walk-in Bookings
Accept bookings via your website, WhatsApp link, or phone. Slot management with auto-confirmation and 24-hr SMS/WhatsApp reminders.
Gate Pass (Entry & Exit)
Digitize vehicle entry and exit — odometer, fuel level, photos, and customer signature. Eliminates damage disputes before they start.
Digital Estimation
Build labor + parts estimates, send for WhatsApp/SMS approval, and convert to a job card on approval — no re-keying, no paper.
Real-time Lifecycle Visibility
Customers track their car live on WhatsApp. Every state change fires an automated update. Inbound inquiry calls drop by over 60%.
Every service business configuration.
Manage 8 bays and 12 technicians without a whiteboard.
A Hyderabad workshop with 8 bays and 12 technicians replaced a physical whiteboard and WhatsApp group with Autroid Operations. Bay utilization went from 67% to 91% in 60 days. Service manager now manages floor ops from a tablet.
Handle 40+ vehicles per day with no missed SLAs.
A Delhi fleet operator running 40+ vehicles daily uses job card templates for recurring service types. Pre-set checklists ensure technician compliance. SLA breach rate: 0 in first quarter.
One dashboard. Three cities. Full visibility.
A 5-branch auto chain in Bangalore, Pune, and Chennai manages operations centrally. GMs see every open job card, bay status, and CSAT score across all branches in real time — from one screen.
Frequently asked questions
What exactly are the 18 operational states in Autroid?
Every job card in Autroid moves through a defined sequence: Inquiry, Estimate, Booking, Vehicle In, Inspection, Job Card Open, Parts Issued, In Progress, QC Check, Ready, Invoice, Payment, Vehicle Out, Follow-Up, Feedback, and Closed — plus Cancelled and Reopened for exceptions. Each state triggers role-specific actions and customer notifications automatically. You can configure which states send WhatsApp/SMS messages and to whom.
How do customers get real-time status updates?
Every time a job card changes state — say from "In Progress" to "QC Check" — Autroid fires a pre-set WhatsApp message to the customer: "Hi Ramesh, your Honda City (MH12DE5678) is now under quality check. Estimated pickup: 4:30 PM today." No front desk action needed. Customers stop calling. Your CSR team handles 60% fewer inbound status queries from the first week.
We have 6 bays and different technicians with different skills. How does scheduling work?
Technicians are tagged with skill profiles — engine work, AC repair, wheel alignment, body shop, etc. When a job card requiring AC service is opened, only AC-certified technicians show up as assignment options. The bay board shows real-time occupancy per bay with estimated clearance time. The AI optimizer recommends the best tech-bay pairing based on current load and skill match. You can override any recommendation manually.
Can we send estimates to customers on WhatsApp before they approve the work?
Yes. Build your estimate with line-item labor and parts costs directly in Autroid. Hit "Send for Approval" — the customer receives a formatted WhatsApp message with itemized costs and a one-tap approve/reject button. On approval, the estimate auto-converts to a job card. On rejection or no-response after your configurable timeout, the advisor gets an alert. The entire estimate approval cycle runs without a phone call in most cases.
Operations is only the start.
Run your workshop without chaos.
See how Autroid Operations handles every job card, bay, and customer update — live.