L1 — Immutable Transcript
- Google Chirp 3 STT with speaker diarization
- Permanently stored — never edited
- Source of truth for all downstream layers
Intelligence Platform
One brain. Across every conversation.
Every call, chat, and walk-in feeds one shared intelligence layer. It remembers what works, answers in natural language, and gets measurably smarter with every customer — powering AI Receptionist, AI Assistant, and your whole team.
47K+
Knowledge units · indexed & structured
8
Ingestion sources · unified brain
6
Live AI outputs · real-time
24/7
Background processing · always on
Upload everything. The Brain learns it all.
Call recordings, WhatsApp chats, service manuals, training videos, SOPs, complaints, feedback, your product catalog. The Brain ingests, transcribes, indexes, and structures — then every Autroid AI uses it.
Inputs · your data
Call recordings
.mp3 .wav · Smartflo · Tata Tele · 14,820
WhatsApp threads
live + exports · MessageBird · 22,107
Service manuals & SOPs
.pdf .docx · drag & drop · 87
Training videos
.mp4 .mov · auto-transcribed · 34
Product catalog & pricing
live sync · Autroid CRM · 1,247
CRM notes & walk-ins
live · advisor logs · 8,491
Customer complaints
tickets · escalations · resolutions · 3,204
Feedback & NPS surveys
ratings · reviews · CSAT · 6,778
Intelligence Core
Central Brain Service
ingest · transcribe · index · structure · serve
Outputs · Live AI
Voice AI
Quotes your real catalog
Chat AI
Replies grounded in your data
Smart Call Routing
Knows your advisors & tiers
Ask Autroid
Answers from your operations
Anomaly Detection
Baselined on your history
Reports & Insights
Trend lines from real events
One call in. Structured intelligence out.
L2 — AI Analysis
- Intent · sentiment · objections · buying signals · outcome
- Extracted into structured fields
- Machine-generated, human-reviewable
L3 — Retrieval Chunks
- Semantically meaningful conversation segments
- Indexed for real-time retrieval by Voice AI and Chat AI
- Vector-embedded for semantic search
L4 — Human Review
- Approve, correct, or reject AI-extracted intelligence
- Feeds back into live AI systems
- No silent learning without human gate
The objections your best advisor already knows how to handle.
When the Brain processes enough calls, it identifies patterns: the objections that come up every day, the responses that close them, and the language that resonates with your customers.
Sealant vs ceramic re-frame
Trigger: "The shop nearby is doing it for ₹6,000." Best response: reframe from price to 9H vs 5H durability — 2-year warranty vs 6-month. Score: 0.91 · Canonical.
Pickup as objection diffuser
Trigger: "I don't have time to drop the car for 2 days." Best response: offer free pickup & drop. Score: 0.87 · Canonical.
Hold-the-slot soft close
Trigger: "Let me think and call back." Best response: offer to hold the slot for 24h — creates urgency without pressure. Score: 0.79 · Established.
2-year warranty re-anchor
Trigger: "It's too expensive." Best response: reframe cost as cost-per-year with 2-year warranty math. Score: 0.76 · Established.
Before/after photo proof
Trigger: "How do I know the quality will be good?" Best response: send before/after photo from your service history. Score: 0.68 · Active.
Loyalty re-engagement
Trigger: Customer hasn't serviced in >9 months. Best response: loyalty call with personalized offer. Score: 0.54 · Emerging · In shadow.
Institutional Memory
Knowledge that compounds over time.
After 1,000 calls, your AI doesn't have 1,000 transcripts. It has a structured, evolving institutional memory — with scored behavioral primitives that win reinforcement and decay when they stop working.
Institutional MemoryOutcomes-driven reinforcement
Booking confirmed → +0.04. Upsell accepted → +0.06. NPS 9/10 → +0.02. Every conversion strengthens the pattern that delivered it.
Shadow cognition mode
New intelligence is observed for 24–72 hours before influencing live responses. The system watches whether it would help — before it actually uses it.
Temporal decay
Patterns unused for 90 days gradually lose influence. Your AI adapts to how you operate today, not how you operated 6 months ago.
Contamination control
Low-quality or misleading patterns are automatically detected and suppressed before they degrade AI quality. Every primitive carries a contamination score.
One platform. Every AI capability.
AI Receptionist
Voice AI grounded in your real catalog and conversation history — every answer is traceable.
AI Assistant
Chat AI across WhatsApp, website, and mobile — same intelligence, every channel.
Central Brain
The pipeline that ingests, structures, and serves every signal from your business.
Institutional Memory
Scored behavioral primitives that evolve with every conversation outcome.
Ask Autroid
Natural-language command center — find anything, create anything, in one bar.
AI Governance
8-guard firewall, capability registry, and immutable audit trail on every AI action.
One intelligence platform
Every AI capability. One governed core.
Deploy AI Receptionist on day one. Layer in Institutional Memory and Ask Autroid as you grow. One platform, governed at every layer.
- 47K+
- Knowledge units
- 8
- Ingestion sources
- 6
- Live AI outputs
Indexed & structured
Unified brain
Real-time
Every AI capability. One governed core.
Deploy AI Receptionist on day one. Layer in Institutional Memory and Ask Autroid as you grow. One platform, governed at every layer.