Live voice call · 0.9
Full conversation, diarized, both speakers, natural language.
Central Brain · Intelligence Platform
Every conversation. One brain.
Phone calls, WhatsApp threads, walk-in notes, service manuals, and CRM data all flow into a single intelligence pipeline. The Brain processes, structures, and retains everything — then powers Voice AI, Chat AI, Ask Autroid, and Anomaly Detection in real time.
6
Ingestion channels · unified pipeline
0.9
Source weight · live voice calls
4
Knowledge layers · immutable lineage
24/7
Background processing · always on
Every signal. One pipeline.
Every channel your customers use flows through the same intelligence gateway — weighted by source reliability so high-context voice calls have stronger influence than a CRM note.
Inputs
Live Voice Calls
Smartflo · Chirp 3 STT · diarized
WhatsApp Threads
MessageBird · 22,107 conversations
CRM Notes
Advisor logs · manual entries
Service Manuals
.pdf .docx · drag & drop
Product Catalog
Live sync · 14,948 pricing rows
NPS & Feedback
Ratings · detractors · CSAT
Intelligence Core
Central Brain
ingest · transcribe · index · weight · serve
Outputs · Live AI
Voice AI
Grounded in your catalog
Chat AI
Knowledge-backed replies
Ask Autroid
Your data, one command away
Anomaly Detection
Baselined on your history
Institutional Memory
Patterns extracted & reinforced
Playbook Engine
Coaching from real conversations
Not all signals are equal weight.
A live voice call carries more intelligence than a CRM note — because the caller said everything, not just what an advisor typed. The Brain weights each source accordingly, so high-context channels have stronger influence on AI learning.
Service catalog / manuals · 1.0
Ground truth — authoritative, structured, human-reviewed.
WhatsApp thread · 0.7
Written, multi-turn, intent usually explicit — but text only.
NPS & feedback · 0.6
Outcome signal — sentiment confirmed, but limited context.
CRM notes · 0.4
Advisor-written summary — partial, filtered, potentially incomplete.
Every insight has traceable lineage.
L1 — Immutable Transcript
- Google Chirp 3 STT with speaker diarization
- Permanently stored
- Never edited — the source of truth
L2 — AI Analysis
- Intent, sentiment, objections, buying signals, outcome
- Extracted into structured fields
- Machine-generated, human-reviewable
L3 — Retrieval Chunks
- Semantically meaningful conversation segments
- Indexed for real-time retrieval
- Powers Voice AI and Chat AI
L4 — Human Review
- Approve, correct, or reject AI-extracted intelligence
- Feeds back into live AI systems
- No silent learning
Built for industrial-scale ingestion.
Batch processing
Ingest 20,000+ historical recordings with backpressure control, crash recovery, and governance checkpoints at every stage.
Priority queue
Live calls process in real-time. Historical bulk imports run in batch. Calibration runs execute in dry-run mode.
Deduplication guard
External channel IDs prevent re-ingestion from webhook retries or cron re-runs. One conversation = one record.
Signal density filter
Short, single-turn, junk interactions are automatically filtered before they degrade AI quality.
CallLog cross-reference
Every voice intelligence entry links back to its originating call record for complete audit traceability.
Human review workflow
Approve, correct, or reject AI-extracted intelligence before it feeds back into the system. No silent learning.
One intelligence layer
The intelligence your team already has — organized.
Every call, chat, and note your team has ever handled, structured and available to every AI in the platform.
- 6
- Ingestion channels
- 4
- Knowledge layers
- 24/7
- Processing
Unified pipeline
Immutable lineage
Always on
The intelligence your team already has — organized.
Every call, chat, and note your team has ever handled, structured and available to every AI in the platform.