CRM · Leads
Every inquiry captured. Every lead scored.
Inbound calls, WhatsApp messages, web forms, and walk-ins are captured automatically. AI scores each lead in real time so your team always knows where to focus.
How it works
From inquiry to advisor in seconds.
The complete lead capture and assignment workflow — no manual steps, no dropped inquiries.
Multi-channel capture
Lead arrives via phone, WhatsApp, web form, or walk-in. Autroid creates the lead record instantly with source, timestamp, and initial notes.
AI scoring
Within seconds, the lead is scored 0–100 based on vehicle data, inquiry type, customer history, and urgency signals.
Auto-assignment
Lead is assigned to the right advisor based on workload balance, specialization match, and branch availability.
Response SLA trigger
A countdown timer starts. If the advisor doesn't respond within your SLA window, an escalation alert fires to the branch manager.
Pipeline entry
Once the advisor qualifies the lead, it moves to the CRM pipeline with full conversation history and customer context attached.
Built for high-volume service businesses.
Every feature designed for the specific realities of running a multi-channel service reception.
Omnichannel Lead Capture
Phone, WhatsApp, email, web form, walk-in — every channel funnel into one unified lead queue. No integrations to set up.
Duplicate Detection
Existing customers are recognized by phone number or vehicle reg. New leads from known customers update the existing CRM record, not create a duplicate.
Lead Source Attribution
Know exactly which channel, campaign, or referral source each lead came from. Allocate marketing budget to what actually converts.
Bulk Lead Import
Import historical leads from spreadsheets with auto-field mapping. Existing data migrated in minutes, not weeks.
Custom Lead Forms
Embed lead capture forms on your website that feed directly into Autroid CRM with auto-routing rules.
Lead Merge & Deduplication
Merge duplicate leads created from the same customer contacting via multiple channels. Single source of truth for every prospect.
AI that knows which leads to prioritize.
Real-time lead intelligence that helps advisors focus on opportunities most likely to convert — without manual qualification work.
Real-Time Lead Scoring
Scores update as more information arrives. A lead that comes in as a phone call gets rescored when the customer mentions it's a fleet inquiry.
Intent Classification
Automatically classifies inquiry intent: routine service, breakdown, insurance claim, pre-purchase inspection, or B2B fleet. Routes accordingly.
Response Optimization
Suggests the optimal first response for each lead type — e.g., a breakdown inquiry gets an immediate callback trigger, not a WhatsApp message.
Impact
Measurable results from day one.
Autroid customers typically see these improvements within the first 30 days of activating Leads.
AI scoring and instant assignment means the right leads get immediate attention — not the loudest ones.
Down from 23 minutes with manual WhatsApp-based triage. Auto-assignment eliminates the response delay.
Every inquiry — even those that arrive at 11pm — is captured, scored, and queued for the next available advisor.
Know exactly where your paying customers came from. Stop guessing which marketing spend is working.
Stop losing leads to slow follow-ups.
Book a demo and see how Autroid CRM gives your team complete pipeline visibility and AI-assisted lead conversion.