CRM · Customers
Know every customer. Before they say a word.
Every vehicle, every service, every invoice, every interaction — in one customer profile. Your team walks into every conversation fully informed.
How it works
From first contact to lifetime relationship.
How Autroid builds and maintains your complete customer database automatically.
Profile creation
Customer profile is created from the first interaction — a call, WhatsApp, or walk-in. Phone number is the unique identifier across all channels.
Vehicle association
Vehicles are linked to the profile with registration number, make, model, year, and VIN. Multiple vehicles per customer supported.
Automatic history building
Every job card, invoice, payment, loyalty transaction, and communication is automatically linked to the customer profile as it happens.
Segment tagging
System auto-tags customers as Fleet, Premium, Warranty, Inactive, or custom segments based on rules you configure.
Complete customer intelligence.
Every capability you need to truly know and serve your customers.
360° Customer View
One screen shows vehicles, service history, all invoices, payments, loyalty balance, active job cards, open complaints, and all communications.
Multi-vehicle Management
Link unlimited vehicles to a single customer profile. Fleet customers with 20+ vehicles managed under one account.
Lifetime Value Tracking
Total spend, average transaction value, service frequency, and projected annual value — calculated automatically, no spreadsheets.
Custom Tags & Segments
Tag customers as VIP, Fleet, Insurance-only, Warranty, etc. Build segments for targeted campaigns and bulk actions.
Complaint & Feedback History
All complaints, their resolution status, and NPS scores logged against the profile. Spot dissatisfied customers before they churn.
Cross-branch Visibility
Customers who visit multiple branches are recognized. Service history from Branch A is visible to Branch B advisors.
AI that knows your customers better than your team does.
Pattern recognition across thousands of service records to surface insights no individual could spot manually.
Churn Risk Scoring
Every customer gets a monthly churn risk score. Customers at 70%+ risk are surfaced in a priority list for proactive outreach.
Next Service Prediction
Based on vehicle age, last service type, and typical service intervals, AI predicts when each customer is likely to need their next service.
Upsell Opportunity Detection
Identifies customers due for insurance renewal, tyre replacement, AC service, or periodic maintenance — and suggests the right timing for outreach.
Impact
What better customer data delivers.
Measured outcomes from Autroid customers after 6 months of unified customer management.
Proactive outreach, personalized offers, and loyalty programs keep customers returning more often.
Customers who feel known and valued return 31% more frequently than those who receive generic service.
One unified database means a customer's full history is available regardless of which branch they visit.
Stop losing leads to slow follow-ups.
Book a demo and see how Autroid CRM gives your team complete pipeline visibility and AI-assisted lead conversion.