CRM · Communication Hub
Talk to customers. Right from the CRM.
Call, WhatsApp, and email customers without leaving the CRM. Every interaction is logged automatically against the customer record — no copy-paste, no manual notes.
How it works
Communicate without context-switching.
The complete workflow for customer communication inside Autroid CRM.
Open customer record
Navigate to any customer, lead, or job card. The communication hub is always visible in the right panel.
Choose channel
Click to call via cloud telephony, compose a WhatsApp message, send an SMS, or draft an email — all from the same interface.
Communicate
Call connects via WebRTC or mobile bridge. WhatsApp and SMS send through Autroid's pre-approved templates or free-text mode.
Auto-log
After the call ends, a log is created: duration, direction, summary (AI-transcribed), and advisor name. WhatsApp/SMS logs include full message content.
Every channel. One hub.
Full omnichannel communication without leaving the CRM.
Click-to-Call (Cloud Telephony)
One-click calling from any customer record. Calls routed through cloud PBX with call recording, IVR, and concurrent call support.
WhatsApp Business API
Send template messages (invoice, appointment confirmation, status update) and free-text messages from the same interface.
AI Call Transcription
Calls are transcribed automatically. Key topics, customer sentiment, and follow-up actions extracted and summarized.
SMS & Email
Bulk SMS campaigns or single messages sent from customer records. Email with HTML support, attachments, and delivery tracking.
Communication Templates
Pre-approved WhatsApp templates for every use case: booking confirmation, estimate ready, vehicle ready, payment received, feedback request.
Unified Inbox
All inbound messages across all channels appear in one inbox. Advisors see and respond to everything without switching apps.
AI that listens and acts.
Every call and message is analyzed in real time to extract intent, sentiment, and required actions.
Real-time Call Transcription
Full call transcript available within 30 seconds of call end. Search any conversation by keyword across all call recordings.
Action Item Extraction
AI identifies commitments made during a call ("I'll send you the estimate by 3pm") and creates follow-up tasks automatically.
Sentiment & Escalation Detection
Flags calls where customer expressed frustration or raised their voice. Manager review queue surfaced automatically.
Impact
What unified communication delivers.
Average improvements after teams switch to Autroid Communication Hub.
Every call, message, and email is captured automatically. No missed logs, no gaps in customer history.
Eliminated manual logging, app switching, and context searching. Advisors spend time on customers, not admin.
Advisors with complete context resolve customer queries on first contact, reducing callbacks by 60%.
Stop losing leads to slow follow-ups.
Book a demo and see how Autroid CRM gives your team complete pipeline visibility and AI-assisted lead conversion.