Communications · Voice
Phone answered. Every time.
Your AI receptionist handles 73% of inbound calls without a human — booking, status checks, and FAQs resolved automatically. Complex calls routed with full context.
How it works
From ring to resolution.
How Autroid Voice handles every inbound call — from AI to advisor seamlessly.
Call received
Customer calls your business number. Autroid's cloud PBX answers instantly — no busy signal, no waiting for a receptionist.
AI resolution attempt
AI identifies the customer from their number, greets them by name, and handles the query — booking, status check, FAQ — conversationally.
Smart routing (if needed)
If the AI cannot resolve, it routes to the right advisor or department with a context handoff card: customer name, vehicle, and what was discussed.
Call recorded & transcribed
Full recording stored securely. AI transcript + 3-line summary available within 30 seconds of call end in the Communications Hub.
CRM auto-update
Call logged against the customer record with duration, direction, summary, and any commitments made. Zero manual entry.
Enterprise telephony. Workshop simplicity.
Full cloud telephony features with zero infrastructure to manage.
AI Voice Agent (24/7)
Handles booking, status queries ("Is my car ready?"), FAQ, and service reminders without human involvement. Available at 2am on a Sunday.
Multi-level IVR
Configure "Press 1 for bookings, 2 for status, 3 to speak with a service advisor." No-code IVR builder with department and language routing.
Concurrent Call Handling
Handle multiple inbound calls simultaneously. No busy tone during peak morning hours when 5 customers call at once.
Click-to-Call from CRM
Advisors call customers in one click from any customer record or lead card. Call auto-logged to the record when it ends.
Call Recording & Search
All calls recorded in encrypted cloud storage. Search recordings by customer name, keyword, date, or advisor.
Call Analytics
Volume by hour, missed call rate, AI resolution rate, average call duration, and advisor performance — updated daily.
The AI that works the front desk.
Conversational AI trained on automotive service operations — understands service terminology, vehicle models, and typical customer queries.
Conversational Booking
Customer says "I'd like to bring my car in for an oil change next Tuesday around 11." AI checks availability, offers slots, confirms booking, and sends WhatsApp confirmation.
Real-time Status Lookup
Customer asks "What's the status of my car?" AI retrieves the live job card status from Operations and reads it out — without the advisor lifting a finger.
Sentiment-triggered Escalation
When customer tone shifts negative or uses escalation language, AI smoothly transfers to a manager — not a junior advisor — with full call context.
Impact
What 24/7 AI reception delivers.
Measured improvements from Autroid Voice customers in the first 60 days.
No advisor involved for 7 out of 10 calls. Your team handles what needs human judgment — not routine status queries.
Every call answered. After-hours calls handled by AI. Overflow during peak hours queued with estimated wait time.
AI takes bookings at hours when no advisor would be available. After-hours booking conversion is a direct revenue gain.
Stop missing calls. Start automating conversations.
Book a demo and see how Autroid's AI voice agent and WhatsApp automation handle the communication load — so your team can focus on the customer in front of them.