Communications · Journeys
Post-service communication. On autopilot.
Build multi-step communication sequences that run automatically after every service — invoice delivery, payment follow-up, feedback collection, and next-service reminders.
How it works
Build once. Run forever.
How Autroid Journeys automates every customer communication sequence.
Define the trigger
Choose what starts the journey: Invoice closed, Job card completed, Booking confirmed, Payment received, or a custom event.
Add steps
Each step is a message (WhatsApp, SMS, or email) with a delay. Add conditions: "only if payment not received," "only if feedback rating < 4."
Set exit conditions
Journey exits when the goal is met — e.g., stop the payment follow-up chain when payment is received. No messages sent after resolution.
Activate & monitor
Journey activates for every future trigger event. Monitor completion rates, step drop-offs, and goal achievement in the analytics dashboard.
Journeys for every customer moment.
Pre-built and custom journey templates for the most important customer communication flows.
No-code Journey Builder
Visual drag-and-drop builder. Add steps, set delays, configure conditions — no developer required.
Multi-channel Steps
Mix WhatsApp, SMS, and email steps in the same journey. The right channel for the right message at each step.
Smart Exit Conditions
Journey stops sending when the goal is achieved — payment made, booking confirmed, feedback given. No spam after resolution.
Pre-built Templates
Post-service, payment follow-up, win-back, onboarding, and loyalty reward journeys ready to activate out of the box.
A/B Journey Testing
Test two journey variants on split audience segments. Winning variant deployed automatically after statistical significance is reached.
Journey Analytics
Step completion rates, goal achievement rate, channel performance, and revenue attributed to each journey.
Journeys that adapt to each customer.
AI selects the optimal channel, timing, and message variant for each individual customer based on their engagement history.
Adaptive Channel Selection
For each customer in a journey step, AI selects the channel they're most likely to engage with — WhatsApp, SMS, or email — based on their history.
Journey Completion Prediction
Predicts which customers are unlikely to complete the journey goal (e.g., won't pay via digital link) and routes them to a personal follow-up call.
Optimal Delay Calculation
Instead of fixed delays, AI calculates the optimal wait time for each step based on each customer's historical response patterns.
Impact
What journey automation delivers.
Measured outcomes from Autroid Journeys customers.
Every customer who completes a service enters the post-service journey automatically. Zero manual follow-up required.
Automated payment follow-up journey collects outstanding invoices 2.8× faster than advisor-driven manual follow-up.
Automated feedback requests sent at the right moment collect 41% more Google reviews than ad-hoc requests.
Stop missing calls. Start automating conversations.
Book a demo and see how Autroid's AI voice agent and WhatsApp automation handle the communication load — so your team can focus on the customer in front of them.